I didn't receive an order confirmation

After you have ordered from our online shop, you will receive your order confirmation by email. If you have not received this within an hour, this could be due to the following reasons:

  • Was the wrong email address or a different email address entered?
  • Did the email end up in the SPAM folder of your email account?
  • The order was not completed successfully. Please check in your user account under “My Orders” whether the order has been booked into our system. If this is not the case, place the order again.

If none of the cases described apply, please wait a day. You will usually receive another notification about your order within this period. If this is not the case, please contact our customer service.