Cancellation policy and return policy

Cancellation policy

You have the following right of withdrawal:

1. Right of withdrawal
You have the right to cancel this contract within the statutory cancellation period without giving reasons. The statutory cancellation/return period is 14 days from the day on which you or a third party named by you who is not the carrier took possession of the last goods or has.
Within the statutory cancellation period, you have the option of returning the goods upon receipt and thus withdrawing from the purchase contract.To exercise your right of withdrawal, you must contact us at:

info@avalondeluxe.com                   or

Emanuel Baumann [Avalon Deluxe]
Steinstrasse 3
17489 Greifswald

by means of a clear explanation (e.g. b a letter sent by post or email) informing you of your decision to withdraw from this contract.

To meet the cancellation period, it is sufficient that you send the notification of your exercise of the right of cancellation before the cancellation period has expired.Excluded from revocation are goods that were manufactured according to customer specifications or are clearly tailored to the customer's personal needs (e.g.b engraved items). All engraved jewelry is intended for final sale and has been engraved according to the customer's instructions. Avalon Deluxe is not liable for errors resulting from a customer instruction or specification.In addition, watches whose bracelets have been shortened and therefore changed according to customer specifications are excluded from revocation.

2. Compliance checks

All our products must be returned in new, unused and perfect condition with all protective packaging, labels and stickers attached (if applicable), including all accessories and documents.We reserve the right not to accept a return if the product shows signs of wear or has been used in any way or altered from its original condition or alternatively we reserve the right to reduce the amount of any refund or exchange.For example, a reduction could occur due to the following circumstances:

2.1 the product(s) have been used, worn, damaged and/or washed;
2.2 the identification label with the disposable closure is not attached to the products or has not been returned. Please note that the identification label is an essential part of each product. and/or 
2.3 You have not returned packaging that is part of a product (e.g. b a dust bag).
  • After Avalon Deluxe receives your return and verifies that all requirements are met, you will receive an email confirming acceptance of the return and the refund process specified herein will be initiated. The item becomes the property of Giorgio Avalon Deluxe again. If the value of the returned products has decreased, you will receive an email informing you of the amount deducted from the refund.

3. Consequences of revocation

If you cancel this contract, we will refund to you all payments received from you, including delivery costs (except for additional costs arising from you choosing a different type of delivery than the free standard delivery offered by us) must be repaid immediately and at the latest within 14 days from the day on which we received notification of your cancellation of this contract. For this repayment we use the same payment method that you used for the original transaction, unless something different was expressly agreed with you; under no circumstances will you be charged any fees as a result of this repayment. We may refuse repayment until we have received the goods back or until you have provided evidence that you have sent the goods back, whichever is the earlier.

You must return or hand over the goods to us immediately and in any case no later than 14 days from the day on which you inform us of your cancellation of this contract. The deadline is met if you send the goods before the deadline of 14 days has expired. You bear the direct costs of returning the goods. You are only liable for any loss in value of the goods if this loss in value is due to the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

4. Conditions for exercising the right of withdrawal

The right of withdrawal is deemed to have been correctly exercised if the following conditions are fully met:

4.1 the products must not have been used, worn or washed;

4.2 the identification card must still be attached to the product with the disposable seal, as it is an integral part of the product;

4.3 The items to be returned must be sent to the seller in their original packaging and with the appropriate pre-printed return label;

4.4 Make sure you use the package in which you received your order and the corresponding pre-printed return label;

4.5 The return must be handed over to the shipping service within fourteen (14) days from the day on which you notified the seller of your cancellation of the contract.